1. Introduction
These terms and conditions (TCs) govern your use of our website www.basecamelectronics.com and the purchase of electronics in our online store.
The purpose of these TCs is to outline the rules and regulations for the purchase of products from us, ensuring a clear understanding of the process, policies, and customer rights.
2. Definitions
Company / We — SIA NewBaseCam, Reg.No. 40203049168, legal address: Ieriku street 3, Riga, LV-1084, Latvia;
Customer / You — you as a buyer of the Products in the Online store;
Data — personal data in a meaning of the GDPR;
EUS — End-user-statement, the Customer’s provided confirmation for use of the purchased Products;
GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation);
Online store / Store — a store placed on the Website (shop.basecamelectronics.com);
Order — Customer’s application for purchase of the Product placed via the Website using the online form available in the Store;
Products — controllers for stabilization systems for photo and video cameras and other products offered for purchase in the Store, if any;
TCs — these Terms and Conditions of purchase of the Products; Website — www.basecamelectronics.com.
3. Product Descriptions
In most of cases, the Products in our Store are accompanied by their pictures and general descriptions.
We strive to provide accurate descriptions of our Products. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
Please feel free to contact us for additional information and clarifications in case you have any questions regarding our Products.
4. Availability
Information on the number of the Products available in stock is published next to the Product description in the Store.
Product availability is subject to change without notice. We reserve the right to limit the quantity of any Product we supply.
Availability of the Product may change during completion of the Order and is not guaranteed until the payment for the Order is made.
5. Ordering process
5.1. Creation of an account
You can register your account with the Store by providing your email address and creating a strong password to log in.
The entire information about your Orders is kept in the account.
You can manage your Data, shipment, and payment details in your account.
Please keep your password unavailable for other persons. Any action made after logging into your account will be considered as made by you.
5.2. Placing the Order
To place the Order, you shall select the desired Product, add it to the cart, and proceed to checkout.
If you are a returning Customer, please sign in before placing the Order.
5.3. Order Confirmation
Once the Order is placed, you will receive the Order confirmation via email.
5.4. Pricing and Payment
All prices are listed in Euros and include VAT if payable. Payment must be made in full at the time of purchase using the payment methods offered on the Website.
Prices of the Products are subject to change at any time without notice. The price charged will be the price in effect at the time of the Order.
The “time of the Order” in this context means the moment of payment for the Order.
5.5. Invoicing
An electronic invoice will be sent to the Customer via email once the payment is processed. The original invoice will be sent to the Customer together with the Product.
The invoices are valid without signatures.
5.6. Accepted Payment Methods
The payments for the Products may be made using one of the following options:
- Via your account with PayPal;
- By a Credit of Debit Card of the following systems: Visa, Mastercard, Amex, Discover, JCB, Diner’s, Maestro, UnionPay (payments will be processed by PayPal).
6. Shipping and Delivery
6.1. Shipping Methods
We offer various shipping methods. The available options will be displayed at checkout:
- Expedited shipping by TNT
- GLS
- Pony Express Baltic
- Local pickup
- DHL Expedited Express shipping
- UPS
6.2. Delivery Times
Estimated delivery times are provided at checkout. Delivery times are not guaranteed and may vary based on location and other factors.
6.3. Shipping Costs
Shipping costs are calculated based on the shipping method selected and the delivery location and displayed at checkout.
Shipping costs include VAT and are provided in Euros.
6.4. International Shipping
We ship our Products also internationally. Customers are responsible for any customs duties or taxes imposed by the destination country.
IMPORTANT NOTE: Shipping of our Products to the high-risk countries and to the countries, which the national or international sanctions apply to, is prohibited. Further forwarding the Products to the above-mentioned countries and use of the Products there is strictly prohibited, too. The Customers are fully liable for observance of such rules. The EUS shall be provided by each Customer prior to placing the Order to certify its compliance with this restriction. The Company keeps the right to cancel the Order or the Customer’s account with the Store if a violation of this rule is detected or is reasonable suspicion of such violation or the Company is not able to perform export due to lack of documents from the Customer side. Any payments made by the Customer for the cancelled Order are non-refundable and will be retained by the Company in full as a penalty.
6.5. Shipping Confirmation
A shipping confirmation (if applicable) will be sent to the Customer via email once the product has been shipped and, depending on the shipping method chosen, the tracking number or link may be provided to the Customer to monitor the progress of the shipping.
7. Cancellation and Changes to Orders
7.1. Order Cancellations
The Orders can be cancelled before they are shipped. If the Order has already been shipped, the Company’s return policy (Section 8 of these TCs) will apply.
7.2. Refunds
Refunds for cancelled orders will be processed within 5 (five) business days. The Company is not responsible for the delays of payments caused by the payment service providers. The refund will be issued using the original payment method.
8. Returns and Refunds
8.1. Return Policy
The Products can be returned within 14 (fourteen) days of receipt. To be eligible for a return, the Product must be unused and in the same condition in which it was received by the Customer.
8.2. Return Process
To initiate a return, please contact us for instructions.
8.3. Refund Process
Refunds will be processed within 5 (five) business days of receiving the returned Product. The refund will be issued using the original payment method. The Company is not responsible for the delays of payments caused by the payment service providers.
8.4. Exceptions and Exclusions
Certain products, such as opened software or customised items, are not eligible for return. Please contact us to check whether your purchased Product is eligible for return.
9. Warranty
9.1. Warranty
The Products are produced by the Company and are covered by 1 (one) year warranty.
Warranty conditions are available here: shop.basecamelectronics.com/warranty/
Please contact us for further details regarding the warranty conditions of your chosen Product.
9.2. Warranty Claims
The warranty claims shall be submitted within the warranty period in written form by email or post, shall be signed either by hand, or by a secure electronic signature, and contain details of the Product and description of the detected problems.
Contact us to get further instructions for submission of warranty claims.
10. Liability and Disclaimers
10.1. Limitation of Liability
The Company is not liable for any indirect, incidental, or consequential damages arising from the use of our Products or the Website.
10.2. Disclaimer of Warranties
We make no warranties or representations about the accuracy or completeness of the content on our Website.
10.3. End-User-Statement and Indemnification
Each Customer shall provide the EUS to certify that our Products will be used in strict accordance with the Law, our rules, and restrictions. Violation of such representations will be sufficient grounds for the imposition of penalties on you and cancellation of the Order without any refund of funds and your account in the Store.
By accepting these TCs, you agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from your use of our Products or the Website or violation of the Law, these TCs, the Company’s rules or restrictions.
11. Privacy and Data Protection
This Section of the TCs contains a summary of the Company’s Privacy Policy.
11.1. Data Controllers
The Company as a seller of the Products and SIA “Basecamelectronics”, Reg.No. 40103713391, legal address: Ieriku street 3, Riga, LV-1084, Latvia, as an owner of the Website, are the Joint-Controllers of your Data in a meaning of the GDPR.
11.2. Collected Data
We collect your Data necessary to process your Order. This includes the following Data:
- Name;
- Address;
- Phone number;
- E-mail address;
- Company name, Reg.no., VAT number, and legal address (if you act on behalf of a company)
Credit or Debit Card details are provided via the Website directly to the payment service provider, using its widget, and the Data Controllers do not have access to this Data.
11.3. Purpose of processing
The Data are mainly processed for the purpose of fulfilment of the Order — sale and shipment of the Products, invoicing, processing payments, communication with the Customers, provision of notifications to them, and dealing with the Customers’ complaints and claims, if any.
Additionally, the Company processes the Data to fulfil the requirements of the Law and to protect its legal interests.
The Company applies all the Data processing principles established by the GDPR and does not use the Data for illegal, prohibited, or unnecessary purposes or minimises the volume of the Data processed.
11.4. Data transfer and Data Processors
The Company may transfer your Data to third parties if it is required by the Law or is necessary for the purposes of the Data processing mentioned above.
Such Data processors may be (the list is not complete): shipment service providers, courier services, payment service providers, accounting and legal service providers, public institutions, etc. The volume of the Data transferred is always restricted and minimised to what is required and necessary.
The Company does not transfer your Data outside the European Union.
11.5. Data retention
The Data shall be kept by the Company for, at least, 5 (five) years from the moment of completion of the respective purchase transaction, or for a longer term is required by the Law, or is necessary for protection of legal interests of the Company, or consent from the Data subject for keeping the Data for another purpose is in force.
11.6. Compliance
Data are processed by the Controllers and its protection is ensured in strict compliance with the GDPR.
11.7. Rights of the Data subject
The Data subject has the following rights in respect of its Data processed by the Company:
- to access the Data;
- to rectification of the incorrect Data;
- to erasure of the Data (subject to exclusions provided by the GDPR);
- to restrict processing of the Data;
- be informed about the Data processors;
- to request Data transfer by the Company to another person;
- to withdraw the consent to processing of the Data;
- to protect the Data and to place the complaint to the supervisory authority.
These rights may be executed by request, subject to the limitations, exclusions, and conditions provided by the GDPR.
The detailed description of the rights is provided in the Company’s Privacy Policy available on the Website.
11.8. Contacts for Data processing related matters
Please use the contact form on the Website to send your inquiries related to the Data processing, which is available here: www.basecamelectronics.com/support/
11.9. Consent
By accepting these TCs you give your consent for processing of your Data and transfer of it to the Processors for the purposes mentioned above.
Consent given to these TCs shall be considered as your consent to the entire Privacy Policy.
You are entitled to withdraw your consent at any time by notifying us via email or the contact form on the Website, but keep in mind that in that case our services may become unavailable for you, partly or in full.
12. Intellectual Property
12.1. Copyright
All content on the Website is the property of the SIA Basecamelectronics and protected by copyright laws. Its use in any way without the permission of SIA Basecamelectronics is strictly prohibited.
12.2. Trademarks
All trademarks, logos, and service marks displayed on the Website are the property of their respective owners. Their use in any way without the permission of the owner of the rights is strictly prohibited.
12.3. Products
All the intellectual property rights related to the Products belong to SIA Basecamelectronics. Their copying or modification in any way without the permission of SIA Basecamelectronics is strictly prohibited.
13. Law and Dispute Resolution
13.1. Jurisdiction and applicable Law
These TCs and all the activities and transactions performed based on them are governed by the Law of the Republic of Latvia.
13.2. Dispute Resolution
Any disputes between the Company and the Customer in relation of the Products, the Website, these TCs, or other matters arising thereof, if not solved through negotiations within 30 (thirty) days, shall be solved in the courts of the Republic of Latvia in accordance with the applicable Latvian Law.
14. Changes to these TCs
14.1. Amendments
These TCs may be amended by the Company at any time.
14.2. Notification on amendments
The amended TCs shall be placed on the Website once they come into force and shall be applicable to all the Orders and binding to all the Customers starting from the date of the publication.
15. Customer Complaints
15.1. Complaint Handling Rules
The Customer complaints shall be submitted in written form by email or post, shall be signed either by hand, or by a secure electronic signature, and contain Data of the complainant (name, date of birth, personal identification number, if assigned, registration number and legal address (in case of legal entity), contact address) and detailed description of the issue of the complaint.
The complainant shall be clearly identified to process the complaint; therefore, the Company is entitled to request the additional information and documents in case of necessity (for example, powers of attorney, etc.).
The complaints shall be submitted in Latvian or English languages. The Company, on its own discretion, is entitled to accept the complaints also in other languages.
The complaints will be processed and the response will be submitted using the same communication method, which has been used for submission of the complaint.
The terms for responses on the complaints are:
- If the complainant is a consumer in a meaning of the Latvian Law — within 30 (thirty) days from receipt of the complaint, provided that the complaint complies with the requirements mentioned above;
- If the complainant is not a consumer — within 60 (sixty) days from receipt of the complaint, provided that the complaint complies with the requirements mentioned above.
The Company reserves the right to deny handling the complaints submitted repeatedly regarding the same issue.
15.2. Contact information for Submission of Complaints
The complaints may be submitted by email (if signed by a secure electronic signature) to the following email address:
[email protected]
or duly signed by hand to the Company’s address:
SIA “NewBaseCam” Ieriku street 3,
Riga, LV-1084,
Latvia
16. Entire Agreement
These TCs together with your Order constitute the entire Agreement for the purchase of our Products (the Agreement).
You enter into the Agreement by accepting the TCs via the Website during placing your Order.
The Agreement enters into force once the payment for the placed Order is made by you.
Your payment is used as an identification method to verify your identity when concluding the Agreement.
17. Severability
If any provision of these TCs is found to be invalid or unenforceable, the remaining provisions will remain in effect.
18. Waivers
Failure by the Company to enforce any provision of these TCs does not constitute a waiver of that provision.